Privacy Policy

1. Information we collect

We may collect information you provide directly, including:

• Email address and account details
• Authentication and verification information
• Account preferences and subscription status
• Messages, prompts, screenshots, images, and files you submit
• Communications sent through our contact form
• Technical information needed to operate and secure the service

Passwords are not stored in readable form. They are protected using one-way password hashing.

2. How we use your information

We use your information to:

• Provide The Queer Mirror experience
• Generate reflections, pattern analysis, and responses
• Maintain accounts, sessions, and saved chats
• Process image and screenshot requests
• Manage subscriptions and account access
• Send verification, password-reset, and service emails
• Prevent abuse, fraud, unauthorized access, and security threats
• Maintain reliability and improve product performance
• Respond to support, privacy, and account requests

We do not sell your personal information to advertisers.

3. Messages, images, and screenshots

Content you submit is processed only as needed to provide the service.

Images and screenshots may be temporarily processed by our application infrastructure and connected AI systems. Uploaded files are not published, added to a public gallery, or used to create a public profile.

Temporary uploaded files are removed after processing under normal operating conditions.

Chat retention depends on your plan. Free-user chat history is temporary and is cleared when the user successfully signs in again. Paid plans may include saved chats and memory features.

4. AI processing

The Queer Mirror uses artificial intelligence to generate responses based on the information you provide.

AI responses may be incomplete, inaccurate, or unsuitable for some situations. The Queer Mirror is a reflection and coaching tool. It is not medical care, therapy, diagnosis, legal advice, or a replacement for qualified professional support.

5. Cookies and authentication

We use cookies and authentication tokens to:

• Keep users signed in
• Confirm age eligibility
• Protect accounts and sessions
• Provide access to plan-specific features
• Maintain service security

Authentication cookies are configured with security protections designed to reduce unauthorized access and cross-site misuse.

6. Security and encryption

The Queer Mirror uses industry-standard technical and organizational safeguards designed to protect user information.

These safeguards include:

• HTTPS and TLS encryption for information transmitted between your browser and our service
• Secure authentication cookies
• One-way password hashing
• Server-side authorization and access controls
• Rate limiting and abuse protection
• File-type and upload-size validation
• Security headers and browser protections
• Cloudflare security verification
• Restricted server storage and private application directories
• Stripe-hosted payment processing

No online service can guarantee absolute security. Users should avoid submitting information they do not want processed through an internet-based service.

7. Payments

Payments are processed securely through Stripe.

The Queer Mirror does not directly store your complete payment-card details. Stripe handles payment information according to its own security and privacy practices.

You can manage or cancel your subscription through the billing portal.

8. Service providers and infrastructure

We may use trusted service providers to operate The Queer Mirror, including:

• Hosting and server infrastructure
• Database and application services
• Artificial intelligence systems
• Email delivery providers
• Payment processors
• Security and verification services
• Monitoring and reliability tools

These providers process information only as needed to deliver their services and are subject to their own privacy and security obligations.

9. Data retention

We retain information only for as long as reasonably necessary to:

• Provide the service
• Maintain user accounts
• Support paid features
• Meet legal and operational obligations
• Prevent abuse and fraud
• Resolve disputes
• Maintain security and reliability

Retention periods may vary depending on the type of information, account status, subscription plan, and legal requirements.

Deleted information may remain temporarily in backups, logs, or unused database storage until it is overwritten or removed through normal maintenance processes.

10. Your privacy choices

You may contact us at any time to request:

• Access to your personal information
• Correction of inaccurate information
• Export of eligible account data
• Deletion of your account
• Deletion of eligible stored chats, saved memory, uploaded content, and personal information
• Information about how your data is processed
• Assistance with a privacy or security concern

You may request deletion of your account and eligible personal data at any time. This can include stored chats, saved memory, uploaded content, and account information, subject to limited retention required for legal, security, fraud-prevention, billing, or dispute-resolution purposes.

We will process verified deletion requests within a reasonable period. Some information may need to be retained where required for legal, security, fraud-prevention, billing, dispute-resolution, or compliance purposes.

11. Adults only

The Queer Mirror is intended only for adults aged 18 and older.

The service is not designed for children or minors, and we do not knowingly provide accounts to anyone under 18.

12. Changes to this policy

We may update this Privacy Policy as the product, technology, or legal requirements change.

When we make material changes, we will update the date shown at the top of this policy and may provide additional notice where appropriate.

13. Contact

For privacy, account, security, deletion, or compliance questions, use our contact page.